Return policy

Our goal is to ensure your absolute satisfaction. If for any reason you are not satisfied with your order, you may exercise your right to return the products you purchased within fourteen (14) days from the date of receipt. We will refund all the money we received from you, including delivery costs (excluding additional costs due to your choice to use delivery method other than the cheapest standard delivery method we offer), without undue delay and definitely within 14 calendar days from the day we are informed of your decision to withdraw from this Agreement.

Please note that returned products must not be used, worn, washed, modified or damaged and the labels accompanying the product must be the same as when you received it with the retail receipt or in case of issue. invoice, return must be made by consignment note. You must also be contacted by phone at +302102206784 (De-Pa 09: 00-18: 00) or by e-mail at [email protected] to be instructed.

For hygiene reasons (cosmetics, perfumes, makeup products, shampoos, conditioners), which have been used or opened, they are not returned under any circumstances.

In the event that a defective product is delivered to you, let us know as soon as possible about the product and the problem that occurred. We undertake to receive it and replace it at our own expense.

In order to exercise the right of withdrawal (return of products), you must notify us of your decision to withdraw from this Agreement with a clear statement. For this purpose you can fill in the withdrawal form, which you can find at www.doofem.gr/images/ypanaxorisi.pdf send it to us by e-mail at [email protected]